Want to know more? £25,000 Experienced. Responsible for maximizing sales and providing excellent customer care to shops customers. This includes windexing windows and mirrors, dusting fixtures, and vacuuming the shop floor. These duties may involve tasks like stocktaking, ordering of stock, tracking product returns and general administrative duties like generating sales reports or doing financial administration. Function . Keeping the store tidy and clean, this includes hovering and mopping. Shop assistants use a pricing gun linked to their company’s inventory system to check for price changes and then use a label printer to print and apply these changes. Shop assistants perform the basic housekeeping tasks necessary to get a store back in shape after a day of business. This information tells readers everything they need to know about the position. Many shop assistants use this position as an entry point to build a career in retail management. This duty can involve lifting and carrying items short distances. Sales assistants work in an extremely fast-paced sector and you can expect every single working day to be completely different. Highlighting special promotions to customers. Constantly working to develop and increase sales under the supervision of the Shop Manager. The shop assistant can be found in all sizes of organisation, from well known high street chains to small independent shops and elite fashion brands. 1. Shop assistants can learn a lot from these theory-backed rules. A shop assistant is responsible for providing assistance and customer service to customers in the daily operations of a retail or other shops. Next, outline the required and preferred skills for your position. Develops productive relationships with cross-functional team members using collaboration as a tool for shared success. Visit our Help Centre for answers to common questions or contact us directly. Shop assistants have to be aware of each product’s location and maintain product knowledge for everything sold in their shop. Assisting customers in the selection and purchase of items. Most people looking to build a career in retail use this as a stepping stone to becoming a keyholder or manager. Responsible dealing with customer complaints. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? In more specialist shops, like TV and DVD stores, assistants will also be expected to have specialist knowledge about the … Shop assistants generally have experience in retail or other merchandise sales. Market-leading package. Working within established guidelines, particularly with brands. Daily tracking and reporting to the shop manager. When it comes to finding jobs as an assistant store manager, you’ll want to make sure your resume stands apart from the others. Shop assistant is an entry-level position in the retail world. We recommend it to be the most substantial section in your job description so readers receive sufficient information about what the job is like. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. A shop assistant will be expected to know about the prices of the shop's products and interact with customers with the aim of selling. We researched a plethora of Store Assistant job descriptions to come up with the following list of Store Assistant duties and responsibilities. Shop assistants must perform many duties and responsibilities to support both the front and back end of a retail environment. They like to do things for themselves, after all. Powerful Phrases for Effective Customer Service – This book contains more than 700 proven customer service phrases and scripts, making it a great reference resource for any customer service professional. Our busy electronics store is looking for a Shop Assistant who enjoys working with the public and is interested in building their sales career. to. Shop Assistant Responsibilities: Receiving, processing, and organizing shipments and deliveries accordingly. Shop assistants work in pretty much any industry that sells products directly to customers. They also collaborate with the Store Manager and teams to provide a welcoming, positive and efficient experience to customers. Create the perfect job-worthy cover letter effortlessly in just a few clicks! A great job description starts with a compelling summary of the position and its role within your company. And if your position is specialised, consider including the specialisation in the job title as well. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. Setting up promotional displays. An assistant store manager renders support to the store manager in achieving the store productivity goals. Attaching price tags to merchandise on the shop floor. Below is a job description example, comprising of major duties, tasks, and responsibilities usually carried out by assistants on sales in most retail firms: Monitor stock levels to facilitate restocking and replenishment of emptying shelves Provide customers with information on … Assist in maintaining the back stock room and setting up merchandise displays on the sales floor, Develop solutions for customers by listening to their needs and recommending the appropriate products, Greet customers as they enter the store and help them to find the proper team member to assist them, Use the company’s POS system to cash customers out or administer returns, Collaborate with other team members to keep the sales floor area clean and organised at all times, 2+ years’ customer service experience preferred, Must be able to work weekends and holidays, Excellent verbal and written communication skills. The expectations of a Sales Assistant will differ depending on what the shop specialises in, but the general duties tend to be the same no matter what products the store is selling. All of their education comes through on-the-job training, although it helps if one has previous industry knowledge. Examples of Shop Assistant responsibilities Assist in maintaining the back stock room and setting up merchandise displays on the sales floor Develop solutions for customers by listening to their needs and recommending the appropriate products Greet customers as they enter the store and help them to find the proper team member to assist them Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines. Making sure every customer who comes through the door leaves happy, a customer service assistant provides help and advice whenever they can.Answering queries and offering information, this As a store assistant, you’ll spend lots of time on your feet serving customers, making recommendations, helping, advising, directing and dealing with enquiries. Assist in ensuring that the product presentation area is clean and organised Inform Customers of Current Promotions. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. National Customer Service Association – This organization is dedicated to providing its members with continuing professional development to improve their customer service skills. Operating the tills, including cashing up and completing paperwork at the start and end of shift. Retail Action Project – The Retail Action Project was founded with the goal of fighting for the rights of retail workers in all types of industries. The responsibilities section is one of the most important parts of your assistant store manager job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to. You may also include soft skills and personality traits that you envision for a successful employee. Assisting with postal deliveries to customer addresses. The responsibilities and duties section is the most important part of the job description. The ideal candidate for this position has experience working in retail and a strong dedication to providing exceptional service for customers. Duties and responsibilities of a Sales Assistant do? Sales Assistant responsibilities and duties. Shop assistants perform tasks necessary in the operation of a brick-and-mortar retail environment. One of the main duties is greeting and serving customers from the moment they enter the shop. Responding promptly to customer inquiries. Those in the bottom 10 percent make below $8.00, while those in the top 10 percent make above $17.00. You will be working in a retail environment and will be expected to help customers with all their shopping requirements. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations. The shop floor assistant is a worker who is out in the selling area of a retail store. Average salary (a year) £12,500 Starter. Because the skills needed by a floor assistant are general in nature, this is often an entry-level job. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. Some end up in the home office. Your job description is the first touchpoint between your company and your new hire. Our ideal candidate will have retail manager skills with a sharp business mindset. Find and apply today for the latest Shop Assistant jobs like Store Assistant, Promotions Assistant, Retail Sales Assistant Part Time and more. Strong product knowledge of the products their shop is essential; those who work in automotive, telecommunications, home improvement, and electronics must possess specialized knowledge to best serve customers. They work with the Store Manager to delegate tasks to store employees, manage personnel and training, set sales and other operational goals, implement company initiatives from upper management. Easy-going people who thrive in a fast-paced environment (the holiday shopping season and other busy shopping weekends can be overwhelming) and remain calm when faced with an irate customer make great shop assistants. 77 Shop Assistant jobs and careers on CityJobs. A shop assistant in the United Kingdom performs the same duties as a sales assistant does in the United States. All rights reserved. Assistant Store Manager Job Seeking Tips. Operating various tools, such as labeling machines and pricing scanners, Maintaining sales floor to company visual standards using strong attention to detail, Diffusing customer complaints using conflict resolution skills, Having a “go-getter” attitude to help management with tasks as needed. Sales Assistant Duties and Responsibilities. Results-oriented Shop Assistant with talent in sales and inventory management for small retail businesses. Shop Assistant Job Summary We are looking for an energetic, enthusiastic shop assistant to join our growing team. In many shops the assistants will be expected to reach monthly sales targets, which can lead to a pressurized work environment. *Indeed provides this information as a courtesy to users of this site. It is effectively a customer service position which means you must help customers and ensure they find what they’re looking for. We researched many shop assistant job descriptions in a variety of industries to put together the following list of shop assistant duties and responsibilities: The sales floor of most shops is constantly rotating based on current stock and promotions. The general term will optimise your job title to show up in a general search for jobs of the same nature. Besides these traits and areas of knowledge, the following skills are required to find employment as a shop assistant: Shop assistants only need a high school diploma to find employment. They must maintain knowledge of the current promotions and ensure every customer they interact with is aware … While others may shirk at the responsibility, our people love to roll up their sleeves and keep the store running as efficiently as possible. In this entry level position, you will assist shop supervisors and project managers with a variety of tasks, while learning the basics of manufacturing including how to operate machinery. Communicating with customers through various channels. Perform Opening and Closing Housekeeping Tasks. To get you started, here are some tips for creating an effective job description. You will report to a manager or supervisor, and they will generally tell you what to do on a daily basis. The Shop Assistant will assist customers by providing product recommendations, answering questions, alerting customers to product options and expanding sales revenues by up-selling support programs and product accessories. The Assistant Store Manager helps supervise a store’s staff and operations. Work with customers to determine their needs and then recommend the right product to solve the customer’s problem. Well, let our Store Assistants tell you and watch their videos. Don’t exceed two pages. Examples of Sales Assistant responsibilities. They often have to work nights and weekends. In addition to filling the floor, Store Assistants have to keep … They must maintain knowledge of the current promotions and ensure every customer they interact with is aware of the promotions. This helps shop assistants provide the best service to customers. Examples of Store Assistant responsibilities. Next, a Shop Assistant is also involved in back office support duties as an aid to the store manager. Keeping the shop floor clean and tidy at all times. According to Payscale, the national median hourly wage for shop assistants is $11.31. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Assisting customers in locating desired shop items. The Customer Rules: The 39 Essential Rules for Delivering Sensational Service – This book is considered a must-read for those in the customer service industry. Sales assistants oversee the arrangement of window displays and general store layout. The tips below will help strengthen your resume writing. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. It has a passionate leadership team and holds regular meetings. Outline the types of activities and responsibilities required for the job so jobseekers can determine if they are qualified, or if the job is a good fit. The kinds of duties that these assistants are expected to perform vary from store to store. What we'll offer you. Serving customers and taking payments are the key responsibilities of shop assistants. Organising promotional events. Price discrepancies can cost a shop money. Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction. The most common employers include supermarkets, fashion, telecommunications, electronics, automotive, and home improvement industries. Shop floor assistants are responsible for helping customers find products. The responsibilities and duties section is the most important part of the job description. They will also be expected to know about various promotions on offer and help in ordering and arranging the delivery of stock. This helps shop assistants provide the best service to customers. They also order new merchandise and ensure received items are properly displayed. 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